Shipping policy
Shipping Policy
Last updated: August 27, 2026
Thank you for shopping at ERRA Living, operated by ERRAMANDREKA LLC. We are committed to processing and delivering your orders reliably, transparently, and safely. This Shipping Policy details our logistics operations, fulfillment timelines, freight costs, and order tracking procedures.
1. Scope & Destination Coverage
ERRA Living exclusively serves customers within the contiguous United States. We currently do not offer international shipping, nor do we fulfill orders bound for U.S. territories, APO/FPO addresses, or international P.O. Boxes. All checkout transactions must originate from and deliver to a verified street address within the United States.
2. Processing & Shipping Timelines
Total estimated delivery time consists of two separate phases: Order Handling Time and Transit Time.
| Phase | Duration | Schedule / Details |
|---|---|---|
| Handling Time | 1 – 2 Business Days | Monday through Friday. Orders placed after 5:00 PM EST on Friday will begin processing on the following Monday. |
| Transit Time | 4 – 6 Business Days | Monday through Friday. In-transit delivery handled via USPS or UPS Ground networks. |
| Total Estimated Delivery Time | 5 – 8 Business Days | From payment approval date to arrival at the designated delivery address. |
3. Shipping Costs & Thresholds
We maintain straightforward, transparent delivery fees without hidden administrative charges or handling add-ons at checkout:
- Standard Flat Rate Shipping: $9.99 USD applied to all orders valued between $0.00 and $199.99 USD.
- Free Shipping Threshold: Free shipping ($0.00 USD) applies automatically at checkout for all orders totaling $200.00 USD or more before taxes.
4. Carriers & Tracking
All standard packages are dispatched via primary ground carriers, including United States Postal Service (USPS) or United Parcel Service (UPS). Once your order leaves our fulfillment facility, an automated email containing your carrier tracking number and a direct monitoring link will be dispatched immediately. Please allow up to 24 hours for carrier status logs to update on the carrier's portal.
5. Address Modifications & Cancellations
Requests to alter or cancel shipping addresses must be submitted within 2 hours of payment by emailing info@erraliving.store or calling +1 602-542-5002. Once an order enters processing at our logistics warehouse, standard fulfillment procedures apply and modifications cannot be completed.
6. Lost, Stolen, or Damaged Goods
If your tracking confirmation reflects delivery but your package is missing, please verify around your address, check with household members or building staff, and contact customer service within 7 days. For items arriving damaged in transit, preserve all packaging materials and send detailed photos immediately to info@erraliving.store to initiate a swift replacement claim.