Refund policy

Return & Refund Policy

Last updated: August 27, 2026

At ERRA Living, customer satisfaction is our highest priority. If you are not completely satisfied with your home equipment or decor purchase, ERRAMANDREKA LLC offers a clear, consumer-friendly 30-day return policy backed by free prepaid returns and zero restocking fees.

Summary of Key Terms

Return Window 30 calendar days from the official date of delivery.
Return Shipping Cost $0.00 (We provide a free prepaid shipping label for all eligible returns).
Restocking Fee $0.00 USD (No administrative or re-shelf deductions).
Item Condition Required Unused, uninstalled, in original packaging, including all manuals and accessories.
Refund Method Credited back directly to the original payment method used at checkout.

1. Return Eligibility Criteria

To qualify for a valid return and full refund, items must satisfy the following criteria:

  • The request must be initiated within 30 days from the tracked delivery date.
  • Items must remain unused, uninstalled, free of alterations, and in their original, resalable state.
  • Items must include all original manufacturer packaging, hardware, components, and documentation.
  • Proof of purchase (order number or email confirmation matching ERRAMANDREKA LLC records) must be submitted.

2. Step-by-Step Return Process

  1. Initiate the Request: Contact our support team via email at info@erraliving.store or phone at +1 602-542-5002 with your order number and clear reason for return.
  2. Receive Your Prepaid Label: Upon approval, our representative will email you a prepaid USPS or UPS return shipping label along with printable instructions.
  3. Package Your Item: Securely wrap the item in its original box, affix the prepaid shipping label to the exterior of the package, and cover pre-existing carrier barcodes.
  4. Hand over to Carrier: Drop off the sealed return at an authorized USPS or UPS drop-off location.

3. Inspection & Refund Timeline

Once your returned package arrives at our receiving hub, our quality control team will inspect the item within 2 to 3 business days to verify its condition. Upon approval, your full refund (including standard shipping charges, if applicable) will be processed back to your original payment method. Depending on your financial institution, credits post within 3 to 7 business days.

4. Damaged, Defective, or Incorrect Items

Please inspect your shipment immediately upon arrival. If an item arrives damaged during transit, exhibits functional defects, or if you receive an incorrect product, contact us within 7 calendar days at info@erraliving.store. Attach clear photographs of the defect and packaging. We will issue an immediate priority replacement at no cost to you, or process a full refund.

5. Exchanges

We do not offer direct product-for-product swaps. To exchange an item, complete a standard return for your original order and place a new standalone purchase via the store front.