Frequently Asked Questions (FAQ)

Find answers to common questions regarding ordering, shipping, returns, and payment procedures at ERRA Living.

Ordering & Shipping

Q: Where do you deliver?

A: ERRA Living delivers exclusively within the United States. We currently do not fulfill orders to international destinations or U.S. territories.

Q: How long does handling and transit take?

A: Orders are processed within 1 to 2 business days (Mon–Fri). Transit time takes between 4 to 6 business days (Mon–Fri) via USPS or UPS Ground networks. Total delivery time is estimated at 5 to 8 business days.

Q: How much does shipping cost?

A: We charge a standard flat shipping fee of $9.99 USD for orders up to $199.99 USD. All orders of $200.00 USD or more qualify for Free Shipping ($0.00).

Q: How can I track my package?

A: Once your order leaves our fulfillment facility, an automated email containing your tracking number (USPS or UPS) will be sent to you immediately.

Returns & Refunds

Q: What is your return window?

A: We offer a 30-day return policy from the day your shipment is marked delivered.

Q: Do I have to pay for return shipping or restocking?

A: No. ERRA Living offers free return shipping labels, and we charge $0.00 restocking fees on all eligible returns.

Q: How long until I receive my refund?

A: Once your item is returned and passes inspection (2–3 business days), your refund is credited directly to your original payment method within 3 to 7 business days.

Payments & Security

Q: What payment methods are accepted?

A: We accept Visa, Mastercard, American Express (AMEX), Apple Pay, and PayPal.

Q: Is my payment secure?

A: Yes. All payments are encrypted using 256-bit SSL technology and processed in full compliance with PCI-DSS standards.

Company Contact

Q: How can I reach customer support?

A: You can reach ERRAMANDREKA LLC (ERRA Living) by email at info@erraliving.store or by phone at +1 602-542-5002 (Monday through Friday, 9:00 AM – 6:00 PM EST).